Contacting Guangzhou

The U.S. Consulate General Guangzhou Immigrant Visa Section wishes to answer your questions and process your cases in the most timely manner possible. To help accomplish this goal, the Immigrant Visa Section asks that inquiries about cases that have not yet been interviewed be directed to the U.S. Visa Information Center. The U.S. Visa Information Center will be able to provide immediate answers to your questions while allowing the Immigrant Visa section to devote more resources to the processing of pending cases, benefiting both petitioners and applicants alike. The U.S. Visa Information Center currently can assist callers in Mandarin, Cantonese, Taishanese, and English.

Please call the U.S. Visa Information Center at 4008-872-333 within China or 86-21-3881-4611 from other countries, from 7 A.M. to 7 P.M. (China Time) Monday - Friday and 8 A.M. to 5 P.M. Saturday. Be prepared to provide the primary applicant name in pin yin and case number. There is a charge to access the Visa Information Center. Prices are 54 RMB for 12 minutes or 36 RMB for 8 minutes. The Visa Information Center charge may be paid at any CITIC Bank office or on the Internet at https://www.usavisainformation.com.cn/eng/index.aspx. Once the charge is paid, you will be given a PIN number that must be given to the Visa Information Center when you call to verify the payment.

Additionally, the most commonly asked general questions are answered on our website here.

Special Pre-Interview Inquiries

The following special pre-interview inquiries should still be directed to the Guangzhou Immigrant Visa Section

Updating Applicant Contact Information

Please send the applicant's new address and phone in Chinese characters along with name and case number to the Immigrant Visa Section by either fax or mail.

Adding a Family Member to a Case

Please send a notarized birth certificate, a written explanation with primary applicant's name and case number to the Immigrant Visa Section by either fax or mail.

Visa Category Change due to Petitioner Naturalization

Please send a copy of the naturalization certificate of the petitioner which is certified by an attorney licensed to practice in the United States, a written explanation with the primary applicant's name and case number to the Immigrant Visa Section by either fax or mail.

Questions Regarding the Child Status Protection Act of 2000 (CSPA)

All children who are approaching their 21st birthday will be checked to see if their immigration status is protected under the Child Status Protection Act (CSPA) before being interview. If you believe your child should have benefitted from the CSPA and did not, please send an email using the link below or send your inquiry to the Immigrant Visa Section by either fax or mail. If your child will not benefit from CSPA and is approaching his or her 21st birthday, please see the Requests to Expedite Cases section below.

More information on CSPA can be found here.

Requests to Expedite Cases

Currently only cases where the petitioner has a serious life threatening illness or a child not protected under the Child Status Protection Act is about to pass their 21st birthday can be expedited.

In the case of illness of the petitioner, please mail the original doctor's medical report stating the diagnosis and prognosis for the patient to the Guangzhou Immigrant Visa Section.

In the case of a child not protected under the Child Status Protection Act, please send a request to expedite by email using the link below, by fax, or by mail to the Guangzhou Immigrant Visa Section.

Requests to Transfer Cases to Another Post

If the applicants now live in another country and the case needs to be processed there, please contact the U.S. Embassy or U.S. Consulate that handles immigrant visas where they are now living. Once the Guangzhou Immigrant Visa Unit receives the request from that post, we will transfer the case to their office.

Requests for New Packets or Forms

If you are K1/2 or K3/4 applicants and believe you should have already received your Instruction Packet (Packet 3) from the U.S. Consulate Guangzhou Immigrant Visa Section but have not yet received it, first contact the U.S. Visa Information Center as instructed above and verify your case has arrived in Guanghzou. If the U.S. Visa Information Center confirms arrival then submit a request by email through the link below, by fax, or by mail requesting a new Instruction Packet. For all other kinds of cases, the National Visa Center (NVC) sends the Instruction Packet and must be contacted for inquiries or to request a new Instruction Packet. NVC contact information can be found here.

If you believe you should have received your Appointment Packet (Packet 4) from the U.S. Consulate Guangzhou Immigrant Visa Section and have not yet received it, first contact the U.S. Visa Information Center as instructed above and confirm that an Appointment Packet was sent to you. If the U.S. Visa Information Center confirms an Appointment Packet was sent to you and a reasonable waiting time for the mail has passed. Please contact the Immigrant Visa section through the email link below, by fax, or by mail requesting a new Appointment Packet.

Post-Interview Inquiries

If your inquiry is about a case that has already had an interview you may still direct those questions to the Guangzhou Immigrant Visa Section using the following contact options:

How to Contact Us

Email

Please use this form to contact IV Unit by email. Emails are answered in the order received. You should expect a response in five to seven days.

Fax

Our fax number is (8620) 3884-4412. Faxes are answered in the order received. They are treated with the same priority as mail.

Mail

Our address is

United States Consulate Guangzhou
1 Shamian South Street
Guangzhou, 510133 PRC

Mail is answered in the order received and opened.

In Person

U.S. citizen petitioners who would like general information on the Immigrant Visa process in Guangzhou may attend an information session hosted by a consular officer on Fridays at 14:30. We recommend that you arrive at the consulate around 14:00 in order to go through the security check, because the session will begin promptly at 14: 30. The aim of these sessions is to address frequently-asked questions and provide you with a better understanding of the process. Additional materials for cases that have already been interviewed will not be accepted at this time.