Question Form

　
The U.S. Consulate General Guangzhou Immigrant Visa Section wishes to answer your questions and process your cases in the most timely manner possible. To help accomplish this goal, the Immigrant Visa Section asks that inquiries about cases that have not yet been interviewed be directed to the U.S. Visa Information Center. The U.S. Visa Information Center will be able to provide immediate answers to your questions while allowing the Immigrant Visa section to devote more resources to the processing of pending cases, benefiting both petitioners and applicants alike. The U.S. Visa Information Center currently can assist callers in Mandarin, Cantonese, Taishanese, Fuzhou dialect, and English.
Please call the U.S. Visa Information Center at 4008-872-333 within China or 86-21-3881-4611 from other countries, from 7 A.M. to 7 P.M. (China Time) Monday - Friday and 8 A.M. to 5 P.M. Saturday. Be prepared to provide the primary applicant name in pin yin and case number. There is a charge to access the Visa Information Center. Prices are 54 RMB for 12 minutes or 36 RMB for 8 minutes. The Visa Information Center charge may be paid at any CITIC Bank office or on the Internet at https://www.usavisainformation.com.cn/eng/index.aspx. Once the charge is paid, you will be given a PIN number that must be given to the Visa Information Center when you call to verify the payment.
Additionally, the most commonly asked questions are already answered on our website here.
If your inquiry is about a case that has already had an interview you may still direct those inquiries to the Guangzhou IV Section using the email form below.
美国驻广州总领事馆移民签证部希望能够尽快地回答您的问题及办理您的申请。为达成这一目标，本移民部要求所有有关面谈之前的问题都直接向美国签证信息中心咨询。美国签证信息中心可以马上解答您的问题，让移民签证部投入更多资源处理申请的案子，申请人及受益人也同样受惠。美国签证信息中心现时可对讲普通话、广州话、台山话、福州话和英文的咨询者提供服务。
中国境内的请拨打4008-872-333，中国境外的请拨打86-21-3881-4611。该中心工作时间为周一到周五早上7点至晚上7点(中国时间)，周六早上8点至下午5点。申请人须提供：中文姓名及其拼音、档案号码、身份证号码、护照号码、电话号码及出生日期。进入该签证信息中心系统需支付一定费用，费用为每12分钟人民币54元或每8分钟人民币36元，该费用可在各中信实业银行或在网上预付，网址为https://www.usavisainformation.com.cn/eng/index.aspx。预付后你会得到一个预付密码，拨打签证信息中心时需提供该预付密码以证实你已缴款。
另外, 最常见的问题在我们的网站此处有作答。如果您需要对已经面谈过的案子作咨询, 您仍然可以利用以下电子邮件表格向广州移民部询问。
目前，本领事馆只接受英文咨询并用英文作答。

E-mail inquiries submitted using this form are typically replied to within 5-7 business days. Please note that during major Chinese holidays such as Chinese New Year and Chinese National Day the Consulate may require a few extra days to respond. We appreciate your patience and understanding.

本馆一般在五至七个工作日内答复通过该电子邮件表格递交的咨询。但是在一些大的中国节日期间，例如中国的新年和中国的国庆节, 答复时间会相对延长几天。感谢您的耐心和理解。
　
Question Form

To send successfully, you must fill in all the required fields marked by an asterisk "*"
(Please note only English is acceptable currently)

Name (pinyin): *

Email Address: *

Is This Your First Email? Yes
No
"If not, what is the date of your last email?"
*

Beneficiary Name (pinyin):
Family Name (pinyin): *
Given Name (pinyin): *

Relationship to Beneficiary

*

Beneficiary Date of Birth: - - (e.g.1970) *

Beneficiary Case Number: * Case numbers begin with GUZ

Beneficiary Visa Category(optional):

Subject:
*

Message Text (optional):

Name (pinyin):	*
Email Address:	*
Is This Your First Email?	Yes No "If not, what is the date of your last email?" *
Beneficiary Name (pinyin):	Family Name (pinyin): * Given Name (pinyin): *
Relationship to Beneficiary	*
Beneficiary Date of Birth:	- - (e.g.1970) *
Beneficiary Case Number:	* *Case numbers begin with GUZ*
Beneficiary Visa Category(optional):
Subject:	*
Message Text (optional):